EZ Texting is functional, but has room for improvement
We use EZ Texting to send out reminders for new students, follow up with demo students, reach out to families about makeup classes, and …
Starting at $25 per month
View PricingOverview
What is EZ Texting?
Since 2004, EZ Texting has provided businesses and organizations with a way to start text marketing — and features and integrations to keep conversations going. A simple interface, customizable templates, and generative AI assistance, help businesses to craft compelling messages…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
2 videos
EZ Texting Review: Keeps The Masses Informed With Ease & Low Cost
02:08
EZ Texting Review: Proven ROI, Easy Use
04:31
Pricing
Launch
$25
Cloud
per month
Boost
$75
Cloud
per month
Scale
$125
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.eztexting.com/pricing?utm_s…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Product Demos
How To Create A Mass SMS Text Message in 1 Minute | EZ Texting Demo
YouTube
EZ Texting Text Marketing Service
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is EZ Texting?
Since 2004, EZ Texting has provided businesses and organizations with a way to start text marketing — and features and integrations to keep conversations going. A simple interface, customizable templates, and generative AI assistance, help businesses to craft compelling messages that resonate with their audience.
Effective communication is key to the success of any business. With consumers constantly on the go and bombarded with information, reaching them through traditional channels can be challenging. EZ Texting offers a text marketing solution designed to revolutionize how businesses connect with their audience since text messages are opened and read almost 138% more than email (98% to 18% open rate).
It can be used to send promotions, promote a new product, build brand awareness, or drive traffic to websites or storefronts.
EZ Texting Key Features
EZ Texting's features are designed to enhance the effectiveness of text marketing efforts. Some include:
Two-Way Messaging: Allows customers to reply to messages, ask questions, or provide feedback, creating opportunities for meaningful engagement and dialogue.
Mass Texting: Personalized messages sent to large groups of contacts with just a few clicks, maximizing reach and engagement.
Keywords: Unique words or phrases that customers can text to a designated number, triggering automated responses or actions and streamlining communication and engagement processes.
Generative AI: AI Compose and Team Inbox allows businesses to craft personalized messages and manage customer interactions.
Text Templates: Pre-written content in-app for customer communication, saving time and ensuring consistency in messaging.
MMS Edge: An image library and image editing tool powered by Shutterstock.
Contact Management: Contact list management, where contacts are organized into groups for targeted messaging.
- Personalization: Engaging and relevant messages that use the recipient's name, location, or other custom fields.
- Growth Tools: QR codes, Keywords, Sign-Up Forms, and Click-to-Text to grow a contact list.
Scheduling: Campaign planning with scheduled messages to be sent at the optimal time for maximum impact.
Integrations: EZ Texting connects to apps like Zapier, Constant Contact, Hubspot, Mailchimp, and Squarespace.
Analytics: Real-time tracking for text campaigns with analytics and reporting tools that monitor delivery rates, click-through rates, and conversion metrics.
Compliance: EZ Texting provides built-in compliance guidance to help navigate the legal landscape of text marketing.
EZ Texting Features
- Supported: Group Texting
- Supported: Two-Way Texting
- Supported: Drip Campaigns
- Supported: Text Automation
- Supported: Text Scheduling
- Supported: Reminder Texts
- Supported: 10-Digit Local Number
- Supported: Dedicated Short Code
- Supported: A2P Messaging
- Supported: Text-Enabled Landline
- Supported: Toll-Free Number
- Supported: Contact Management
- Supported: Groups & Segmentation
- Supported: Unlimited Keywords
- Supported: Sign-Up Forms
- Supported: Click-to-Text Generator
- Supported: QR Codes
- Supported: Shutterstock Media Library
- Supported: Image Editor
- Supported: API Access
- Supported: Integrations
- Supported: Link Shortener & Tracker
- Supported: Campaign Reporting
- Supported: Contact-level Reporting
- Supported: AI Compose
- Supported: Team Inbox
- Supported: Teammate Manager
- Supported: Managed Accounts
EZ Texting Screenshots
EZ Texting Video
EZ Texting's feature set includes automation and AI tools, registration and delivery speeds, and transparent pricing.
EZ Texting Integrations
EZ Texting Competitors
EZ Texting Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Mobile Web |
| Supported Countries | United States, Canada |
Frequently Asked Questions
EZ Texting starts at $25.
Reviewers rate Usability highest, with a score of 8.6.
The most common users of EZ Texting are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(374)Attribute Ratings
Reviews
(1-25 of 35)Companies can't remove reviews or game the system. Here's why
April 01, 2024
EZ Texting: A Solid Option with Room for Improvement
Here's how EZ Texting empowers our clients to thrive:
Boost Sales and Traffic: We create targeted text blasts to keep clients informed about exciting flash sales, limited-time offers, and clearance events, driving more customers through their doors.
Reduce Missed Appointments: Say goodbye to no-shows! Appointment reminders ensure clients receive timely notifications, significantly reducing missed appointments for services like in-store styling.
Gather Valuable Feedback: We leverage EZ Texting's easy-to-use surveys to gather real-time customer opinions on new collections and service quality. These insights empower clients to make data-driven decisions that keep their customers happy.
Boost Sales and Traffic: We create targeted text blasts to keep clients informed about exciting flash sales, limited-time offers, and clearance events, driving more customers through their doors.
Reduce Missed Appointments: Say goodbye to no-shows! Appointment reminders ensure clients receive timely notifications, significantly reducing missed appointments for services like in-store styling.
Gather Valuable Feedback: We leverage EZ Texting's easy-to-use surveys to gather real-time customer opinions on new collections and service quality. These insights empower clients to make data-driven decisions that keep their customers happy.
- Unlimited Contacts
- List Growth Tools
- Drip Campaigns
- Expensive
- Customer Service
- Sending Issues
- Delays
We use EZ Texting to keep our customers up to date on UI releases and new products. It is a great way to connect with customers because texting almost ensures they see your message. It's hard to get our customers' attention by email. They are busy and receive lots of emails from many other similar businesses. Texting allows us to stand out and ensures our customers are aware of the amazing things we are developing to help them.
- Easy to use.
- Simple set up.
- Clear pricing model.
- API with ConvertKit.
- Allow edits to text campaigns.
We used EZ texting to market our events and send text messages to potential agents to show what Eagles World Realty can offer. EZ Texting was a costly approach to try to reach a broader audience to complete these tasks. We were also using it to communicate with our in-house agents to let them know what classes we had going on that day/week. We didn't get much reaction, and many of the agents opted out. It was just not a good ROI, unfortunately.
- Letting you know that you are going over word count.
- Charging too much to send photos.
- Having a confusing interface.
- I would update the user interface. When you accidentally exit the message you're preparing, figuring out how to get back to it isn't easy.
March 31, 2024
EZ Texting makes my life easier!
I have just begun a membership with EZ Texting and have sent out 2 texts. It is a wonderful tool in my business to keep clients up to date on event details. It has saved me a LOT of time not having to text people individually! And I love the AI feature to write happy reminders! Thank you!
- AI writing
- sending quickly
- reports of which numbers worked
- two way communication
- it is confusing why there is a MMS or SMS function
- how do you determine how many points each text costs
- messages say sent but a couple people did not receive them
March 29, 2024
Easy on the Eyes/Brain to see if right platform
I have a karaoke dj photo booth business. Clients take a photo and text/email to themselves the photo. Approximately 90 days after the event takes place, I send a link to the sms/email recipients from those parties informing them that the amazing photos will expire in 7 days thus establishing trust for future promotions of my services.
- straight forward buttons to click
- allows real time assessment of your text in costs as you add words, pics, videos
- Monday thru Friday chat support wait time is less than 10 minutes and appears to be United States
- Maybe a 6 month buy up front instead of a year
- A Paypal option using pay later
March 26, 2024
EZ Texting is a game changer!
EZ Texting is the main program we use at The Music Yard for communicating with our clients, wether it is 1-on-1 communication, or group communication. It's easy to use, but also has a ton of really great features! From the web browser, to the Ipad, and Iphone apps EZ Texting work great across all platforms, and with multiple users on at the same time. EZ Texting has helped optimize our time and makes it real quick and easy to communicate with clients and with our staff. You could definitely use EZ Texting to your benefit!
- Group Texting
- Scheduled texting
- One on One
- Message history
- UI on the phone and ipad for full features
- detailed reasoning on failed delivered texts
- Email notifications for delays in sending messages
August 05, 2023
Great Product - Covers the Texting Basics
We use EZ Texting to keep in touch with our customers and to contact new inquirers who have opted in for messages.
- handles Opt-Outs
- accepts contacts easily
- allows me to review past campaigns and messages
- can't think of anything major
- sometimes it confuses my co. account ID's with phone numbers, but we have a work-around.
December 15, 2022
EZ Texting IS EZ
We currently utilize EZ Texting to send mass text messages to our healthcare employees. We like offering open assignments, assignment changes, holiday closure information and to notify staff when needed credentials are going to expire. We find its the quickest most convenient way to get information out to multiple staff members at one time.
- Tracks sent/receive messages
- tracks your usage
- makes it easy to buy additional texting credits
- need live employees to help with technical difficulties
- allow longer text messages to be sent
December 15, 2022
Help increase session attendance the EZ way!
Using EZ Texting for push notifications for a client conference. Helping to remind attendees of upcoming items on the agenda. Has helped to increase session attendance.
- contact uploads
- uploading media
- creating texts
- understanding how many credits are needed for texts
- what could cause a message to become "under review" and how to move it to 'scheduled'
September 01, 2022
Great easy to use tool to send mass communication quickly
EZ Texting allows us a platform to communicate with our team members. We have 36 locations and most of our team members are not in front of their computers all day and are not the best at checking emails. By being able to text them we can communicate important information and know that it will be viewed.
- Texting a large group
- Creating subsets to text groups within a group
- Easy to upload new employees
- Easy to remove former employees
- Easier way of uploading lists to already include them in sub groups
- Sometimes character counts get confusing
March 15, 2022
Easy Texting from your Desktop
Pretty simply texting is an effective way to reach new customers, and to follow up with established ones.
- Draft templates.
- Scheduling.
- Lists.
- Nice customer friendly interface.
- Easy to upload media for drafts, etc.
- Pricing is a bit high.
- New monthly fee is off-putting.
February 05, 2022
Easy Mass Messaging
Our church (Hungry Church) currently uses EZ Texting to send out reminders for upcoming events and conference calls. We are able to attach our Zoom link to the text message and people are able to click the link from the text to take them directly to the Zoom call. I have used it several times and only ran into two minor issues: 1) It wasn't able to deliver to Sprint/ T-Mobile users (this only lasted maybe 1 day). 2) It did not let me paste a previous message for some reason. Both these issues were resolved and have not had issues
- Sends messages instantly.
- No extra hassle.
- Is able to view sent messages and when they deliver.
- Reliability
- Account set up could be easier
- Auto sign in
- Less fees
We use it to communicate with retail sellers in stores. We send them updates on key products and other programs. It helped us during Covid 19 with sharing product news and other key details without being able to see them in stores.
- Easy to use.
- Easy to upload files.
- Easy to create programs and customer journeys.
- Rates and pricing are bit high.
- User portal can be better streamlined.
- Provide templates and such for other key reminders and SMS text programs.
January 19, 2021
Very easy to use and adds significant benefit off the bat.
EZ Texting is being used by both our sales departments and our customer service departments. It helps send reminders of upcoming recruitment meetings as well as follow up for the sales department. The customer service department uses it as reminders for upcoming important deadlines for customers.
- Very easy to manage users/credits.
- User friendly UI that staff are able to use without issues.
- Cost effective.
- Reporting could be a little be better and more detailed.
- Having the text come from a long code number instead of short code.
June 01, 2020
Text Message Drip Campaigns are EZ Indeed!
We are using it to help stay connected with franchise sales leads.
- Drip Campaigns: Incredibly important to keep our message at the forefront of potential leads' minds.
- Groups: We have different categories for leads, and the contact groups help us manage them differently.
- Text to Landline: As an added benefit, we can receive texts directly at our existing landline number.
- There have been times when I canceled a single message in a text drip, and the next one still schedules and sends, and other times when it does not. I'd prefer that it does, unless I specifically move it to another group.
- I'd love to be able to pause and re-start a single number in a drip campaign (basically, an easier way to manage the above situation).
May 22, 2020
EZ Texting--Recruiting Made Easy
We are using EZ Texting for recruiting. We use it for initial contact when applicants send in their resumes. It has sped up the response time and increased the number of responses. It is used by Human Resources only.
It solves communication issues. Applicants reply to texts more than they answer the phone or return calls.
It solves communication issues. Applicants reply to texts more than they answer the phone or return calls.
- The EZ chat feature is helpful in keeping conversations organized.
- The templates are a huge help.
- Report running
- Tracking attendance (no call no shows, etc.)
- The ability to use EZ Texting with a cell phone not just a land line
- Ability to create custom fields in contacts
May 22, 2020
EZ Texting
We still have landlines at the office but know our customers today like to be able to send and receive texts. EZ Texting has been a great asset to our company to accomplish this goal. Relatively user friendly and easy to figure out and work with.
- Text to and from landline
- Figuring out how to use or which option to use can be confusing
We use it to communicate with clients to communicate securely or send passwords.
- Clean interface to send messages quickly.
- Web, iOS and email confirmation.
- Allows us to use our main company VOIP line.
- Keeps our internal cell phones private.
- I find the initial login page a bit confusing.
- New Messages is the priority and is perfect.
- I like the separate categories but would prefer one that also display inbox and outbox, too much clicking back and forth.
March 03, 2020
EZ Texting is a great business tool!
We use EX Texting to send mass messages to our passengers regarding their reservations. We export our customer data via a CSV file and upload it to EZ Texting based on the route they have booked with us. It allows us to communicate quickly to many customers (primarily college students) at once.
- Upload Contacts
- Keywords
- Mass communication
- Account lockout
- Full functionality on smartphone app
February 26, 2020
Easy to use and professional
I am not sure if other departments use it in the institute but we use it in the Cardiology department. We utilize EZ Texting to engage with patients and to show what services we are able to offer to them.
- We are able to use it for promotions.
- It notifies consumers/patients about confirmations, etc.
- Price is a bit high.
February 20, 2020
EZ Texting: Exactly what it is: easy
EZ Texting is being used as our Emergency Text Alert system for all employees. It is being used across the entire Pittsburgh organization which his comprised of 3 separate buildings and 3 separate divisions. It addresses the problem of employees not knowing if there would be an on-site situation that would prevent them from coming to work (power outage, water disruption, etc.) or a potential emergency situation with specific instructions. We've also used is as company-wide reminders and safety alerts.
- EZ Texting is easy for the end-user to register.
- Visually appealing texts to recipients.
- The inability for end-user to remove themself from specific lists, must be done manually by an administrator.
- Difficulty in creating forms: not very user-friendly.
February 15, 2020
Great communication tool!
I run an event with 300+ attendees. It includes many break-outs that include dozens of individual teams. I use it to inform the attendees to where they should move next. This is used just on my team, not the whole organization. It addresses the issue of communicating with a super spread-out group that is really engrossed in their work.
- Super easy to set up and use. I played with it for about 30 minutes before I was up & running.
- It makes it easy to create new groups. I have different attendees each time so I don't want to "clean" the list. I'd rather just create a new one each time.
- It's a bit pricey.
- Some of the language in the UI is not really clear. I had to figure out the terms.
February 11, 2020
Excellent system!
We mainly use it as a tool to advise our residents of our town of activities and events around town. We also advise them of current road issues and street cleaning in town.
- They keep track of cell numbers so there will not be duplicated texts going out.
- We do not use it as a template message service but it's nice that they offer a template if it's the same message month to month.
January 08, 2020
The clear choice for us!
We use EZ Texting to message our agents and staff about important brokerage functions, events, and information. Our local branch brokers also use it to remind agents and staff about meetings and deadlines and process changes. The main reason we use the service is to get messages read via text, since many people either have email inboxes that are too crowded or they simply do not check their email regularly. This allows us to convey important information via a communication method that gets attention.
- Ease of keywords to quickly subscribe people to groups or topics that are important.
- It checks each message sent to ensure that it is formatted correctly (either SMS or MMS) so the content of each message is delivered each time.
- The UI on mobile devices is still a bit buggy. It's still usable if you know what you need to do, but there's room for improvement there.
January 07, 2020
Easy to Use, Great Reporting, Could Not Be Happier!
We use it to market Open Enrollment information to our employer groups. We are able to relay links to the enrollment portal, brochures & information via PDF links, videos from the Employer HR department, and target market during or after the enrollment to folks that we are trying to get specific information to.
- Formatting texts is easy, whether it's a simple message, or as complex as having multiple links and even sending a video and links together! Their messaging portal lets you see your formatting real time, so you can quickly know that your message is coming across how you want.
- Adding contacts is quick and easy, whether it's manually adding one person, or uploading a 3000 contact file. It maps information from files (and is easy to correct if it guesses wrong- which is hardly ever). You can import them directly to groups as well, to better manage your campaigns.
- It would be nice to know when the system is bogged down. There are times when messages are "sent" but are delayed in the actual relay by up to 45 minutes. We assume that it's when there is high usage of the system, but it would be nice to know so we can schedule messages a bit better, or send them immediately instead of unintentionally scheduling them to send during a high usage time.
- It may not be possible, but it would be nice to have reporting on delivery of voice messages/voicemails.